HOUSERULES – Maintenance – Maintenance and small interventions in your studio
Sometimes you report issues in your studio that need our attention or fixing. We really appreciate this as ‘what we do not know, we cannot solve’.
Some things are easy to solve but for some we need investigation, or need to find the cause first, sometimes this may be in your studio but maybe also the source is located in another studio.
This means at times that we have a contact person or technician on place it is not always 100% possible to inform you beforehand that we will need to do a technical inspection in your studio to find the cause of an issue elsewhere.
You can understand that if in that situation we need to go home first and write emails to the concerned tenants this will slow down the time we can solve it and make things quite unmanageable.
Finding the source of an issue is not always simple, for this we need to check the situation, test and sometimes follow-up on things, thus it may require maybe more than one visit.
Of course we want to help you as soon as possible, and this is the reason why we choose to work with a contact person in Leuven. This person knows you, the tenants, us, the building, the systems … Often many things can be solved faster and cheaper by us than by hiring an external technical company.
The most efficient way is that this person goes to the concerned studio on his first available moment or when he is in the building for other maintenance and so we can decide faster what is the best thing to do.
Usually there is no fixed timing for this. Unfortunately that first available moment may not always be the moment that you are at home or available to take off from school or work.
For this reason we ask your understanding and flexibility that in case you or a fellow tenant reports an issue and we need to send our contact person, you realize that we cannot always wait until you are home or until you are available for an appointment. Even in case the source of an issue is located in another studio, we may need to access it before you arrive home or before being able to send you an email about this.
We also learned most tenants appreciate we can help them fast and without them having to take days off to be present when our contact is replacing a tap a nob, a lamp, etc…
Of course we will always try to avoid unannounced interventions.
At your Service and Thank you for your understanding, help and cooperation!
Have a lovely evening!
