Technical Visits: Reporting Issues and Avoiding Additional Costs

At our rental properties, we conduct regular technical visits to ensure that everything is functioning properly and to address any issues within the studios. These visits are carefully planned to combine multiple maintenance tasks in one trip, as our properties are located 60 km away. This helps us manage time efficiently and avoid unnecessary cost and time on travel for individual repairs.

To make these visits as productive as possible, it is crucial for tenants to report any issues in advance of a scheduled visit. We send out notifications to all tenants ahead of time, giving you the opportunity to let us know about any problems that need attention, such as heating, plumbing, or general maintenance concerns.

Why Reporting Issues in Advance Matters

When tenants report issues ahead of a technical visit, it allows us to:

• Plan efficiently: We can resolve multiple concerns in a single trip.
• Save time and costs: By addressing several tasks at once, we avoid extra travel, reducing unnecessary expenses and delays in repairs.
• Ensure timely solutions: Regular visits are not frequent, so addressing all concerns at once ensures that no issues are left unresolved for long periods.
• Organize materials and tools: Knowing the problems in advance helps us prepare the necessary materials and work tools for each task, ensuring that everything is handled efficiently during the visit.

Additional Travel Costs for Late Reporting

If you fail to report an issue before a scheduled visit and notify us afterward about a problem that could have been handled during the initial trip, you will be responsible for the extra travel costs. This policy is in place to encourage timely communication and to avoid unnecessary expenses that arise from making separate trips for individual interventions. More information about rates for interventions can be found here.

How to Report an Issue

To make reporting easy and efficient:

• Respond to our emails or notices about upcoming technical visits with any issues you are experiencing in your studio. Respond by email and don’t forget to add your studio number.
• Be as specific as possible about the problem, add detailled description, pictures or video to help us plan the necessary repairs.
• Always report any problems related to heating, plumbing, electrical, or general maintenance before the visit.

For more details on how we handle maintenance and what to expect during a technical visit, feel free to reach out to our team.

By working together and communicating efficiently, we can ensure that your studio stays in top condition while keeping maintenance costs low.

Thank you for your cooperation!